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ITS Productivity Specialist
For an important SW House we are looking for an ITS Productivity Specialist based out of Milan office with travel to Rome, Florence and Cagliari offices.

The Productivity Specialist is responsible for delivering Technical Support services and support to employees based in Italy and works as part of a team supporting the European area. The scope of work includes workstations lifecycle management, end-user technical support, and local infrastructure support.

The Productivity Specialist operates independently within defined guidelines, but with supervisor guidance available; He/She makes a variety of decisions, some complex in nature.

He/She can focus on learning new skills, have opportunities for specialization (industry, solution) and can contribute to defining goals and policies for the area of work and responsible for achieving defined targets.

He/She works independently to achieve objectives and deliver results that impact the success of the whole team and collaborates across teams and departments, being responsible for own performance.

Main responsibilities:

- Company ITS Dev Center Support:

Follow Company ITS processes (incident, problem, configuration, change, and knowledge management)
Provide support to ITS dev centre users for company infrastructure
Establish and diligently manage customer expectations to maximize end-users productivity and ensure a positive end-user experience.
Manage the ITS Environment

High awareness of global support processes & operations technologies (monitoring tools, etc)
Manage processes for deploying laptops, system access, software upgrades and any other on-site deployment related activity
Understand and influence where appropriate the environment architecture developed by Corporate Headquarter
Ensure the local architecture is current and compliant with the Corporate HQ master architectural blueprint
Research and implement service enhancements to meet evolving environment and customer needs
Manage implementation of the IT environment (i.e. anything that connects to the LAN or telephone system)
Ensure systems security including process for providing and discontinuing various levels of systems access in the local development environment
Accountability for regional IT asset management and reporting


The ideal candidate has 1-3 years experience working in a medium or large IT environment and has a Degree in Computer Science or equivalent. A good English knowledge (written and spoken) is mandatory.

We require Microsoft Server & Client skills (Microsoft certification preferred):

Exposure to (understanding of) Active Directory, Microsoft SCCM, Microsoft O365
Networking: General Infrastructure awareness, TCP/IP, Ethernet, Internet, and VPN Network Skills
Familiarity with ITIL
Soft Skills:

Demonstrated customer service skills
Cross-Group Collaboration
Interpersonal Awareness
Problem Solving
Ability to Self-Manage
Passion for technology

Location: Milan
Data inserzione: 31/08/2017
Luogo: Milano
Mail: info@hr-services-net.it
HR SERVICES NET Srl - Corso di Porta Romana 44 - 20122  Milano - Tel. 02 58312210 - info@hr-services-net.it